During the COVID-19 pandemic, to ensure health and safety for all, we are unable to offer any returns/exchanges during this time. We apologize for this inconvenience, but hope that you understand health and safety is number one when dealing with jewelry you insert into your skin.
Please check this page for updates as our policy will return to normal once our world does the same. Stay safe and please email us with any questions or concerns. You can find our normal return/exchange policy (which we will re-enact in the future) below.
If your jewelry has been worn, in any circumstance, we unfortunately will not be able to offer you a refund or exchange. Please keep in mind that this is for health and safety reasons and we must be able to guarantee that all of our jewelry is brand new and never worn.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Any defects in workmanship must be shown within this 30 day period. Within this 30 day period, we will offer you a return or exchange if your jewelry shows defects in workmanship, even if worn, as this jewelry will not be returning into our inventory.
In circumstances where jewelry is bought online or leaves our studio in a baggie/jewelry box, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original heat sealed packaging.
Due to the health implications we cannot accept returns of any product that has been taken out of the heat sealed baggie it is shipped/received in.
To complete your return, we require a receipt, proof of purchase or account showing your purchase.
Please do not send your purchase back to the manufacturer unless advised by us.
If returning jewelry from an online purchase, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For any purchases made at our studio locations, if your return is approved, please visit that location for a refund on your original method of payment. In some circumstances, we may be able to process your request over the phone at the studio of purchase.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only exchange items if they show defects in workmanship within 30 days of purchase. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to process your exchange or visit your local IRIS studio.
For an online purchase, to return your product, you should mail your product to:
917 SW Washington St
Portland, OR 97205
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless paid by you when shipping the item back.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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